Refund policy

30-day return policy

You may request a return within 30 days after receiving your item.

For a change-of-mind return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and all included accessories. Proof of purchase is required.

How to request a return

Before sending anything back, contact us at 1429875241@qq.com or +86 186 4737 7828. Returns sent without prior approval may not be accepted.

Approved returns should be sent to: B815, Zhijian Times Plaza, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Return shipping cost

For change-of-mind returns, the buyer is responsible for return shipping costs. For items received damaged, defective or incorrect, Suinsist covers return shipping; contact us first to arrange the return. We recommend using a trackable shipping service and keeping the shipping receipt. Original shipping charges, if any, are non-refundable unless required by applicable law.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, or different from what was ordered, contact us promptly with the order number and clear photos so we can review the issue, arrange any required return at our cost and provide an appropriate solution.

Non-returnable items

Gift cards and items that have been used, altered, damaged after delivery, or returned without all original components are not eligible for a change-of-mind return, except where applicable law requires otherwise. This does not exclude assistance for an item received damaged, defective or incorrect, or an applicable store-warranty claim.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing time after approval depends on the payment provider or bank.